Introduction
At The Healing Trauma Therapist Ltd, I am committed to providing a safe, ethical, and professional therapeutic service. I aim to maintain high standards of care and integrity in all aspects of my practice. If you are dissatisfied with any part of your experience, you have the right to raise your concerns. This Complaints Procedure explains how to do so and how your complaint will be handled.
1. Raising a Concern Informally
In many cases, concerns can be resolved through open discussion.
If you feel comfortable, please raise your concern directly with me as soon as possible — either during a session or by contacting me via email or phone.
info@thehealingtraumatherapist.co.uk
/ 07958 367363
I will listen carefully, take your concern seriously, and aim to reach a fair and prompt resolution.
2. Making a Formal Complaint
If you feel unable to raise your concern informally, or the issue remains unresolved, you may submit a formal complaint in writing.
Please include:
- Your name and contact details
- A clear description of your complaint
- Relevant dates and any supporting details
Send your written complaint to:
The Healing Trauma Therapist Ltd
info@thehealingtraumatherapist.co.uk
3. Acknowledgement and Response
- Your complaint will be acknowledged in writing within 10 working days.
- I will review the matter and may contact you for further information.
- You will receive a written response within 30 working days, outlining findings, actions taken, and any proposed resolution.
If the investigation requires more time, I will inform you and provide an estimated timescale for completion.
4. Escalating Your Complaint
If you are not satisfied with the outcome, or if you wish to raise your concern with an independent body, you may escalate your complaint to my professional organisation:
The National Council of Integrative Psychotherapists (NCIP)
Website: www.the-ncip.org
Email: admin@the-ncip.org
The NCIP has its own formal complaints procedure and can investigate matters relating to professional conduct, ethics, or practice standards.
5. Confidentiality
All complaints are handled sensitively and in accordance with UK GDPR and data protection law. Information will only be shared where necessary to investigate and respond to your concern.
6. Record Keeping
A record of your complaint and its outcome will be securely stored by The Healing Trauma Therapist Ltd and retained only for as long as necessary in line with professional and legal obligations.
7. Commitment to Learning
Feedback and complaints are treated as opportunities for reflection and professional growth. I use them to review and improve the quality and safety of my therapeutic service.