Last updated: 10th February 2026
1. Introduction
At The Healing Trauma Therapist Ltd, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website www.thehealingtraumatherapist.co.uk, contact us, or use our therapy services.
We process your personal information in accordance with the UK General Data Protection Regulation (UK GDPR)and the Data Protection Act 2018.
2. Who We Are
The Healing Trauma Therapist Ltd is a professional therapy practice offering confidential counselling psychotherapy and psychological support.
Data Controller: The Healing Trauma Therapist Ltd
Email: info@thehealingtraumatherapist.co.uk
Address: 4 Clifton Square, Lytham, FY8 5JP
If you have any questions about this Privacy Policy or how we handle your data, please contact us using the details above.
3. Information We Collect
We only collect information that is necessary for providing therapy services and managing your enquiries safely and professionally.
We may collect:
- Contact details: name, email address, phone number.
- Enquiry details: information you provide when contacting us through the website or by email.
- Therapeutic information: personal or sensitive data shared as part of your therapy sessions (stored securely and confidentially).
- Website usage data: anonymous data collected via cookies to understand how the website is used (see our Cookies Policy).
We do not collect more information than we need and we do not keep it longer than necessary.
4. How We Use Your Information
We use your personal data to:
- Respond to enquiries and provide information about our services.
- Arrange and deliver therapy sessions.
- Maintain accurate administrative and clinical records.
- Comply with legal and professional obligations (for example, insurance, supervision, or safeguarding requirements).
- Improve our website and client experience.
We will only process your personal data when we have a lawful basis for doing so, such as your consent, the performance of a contract, or our legitimate interest in running a safe and professional service.
5. Confidentiality in Therapy
All information shared in therapy is treated with the utmost confidentiality. Information may only be shared in the following circumstances:
- If required by law or court order.
- If there is a serious risk of harm to yourself or others.
- If required for professional supervision (anonymised and handled confidentially).
Wherever possible, we will discuss any need to share information with you in advance.
6. How We Store Your Information
Your data is stored securely in compliance with GDPR standards. We use password-protected systems and, where applicable, encrypted digital storage. Paper notes (if any) are kept in locked storage.
Data is retained only for as long as necessary:
- Client records are typically kept for 5 years after therapy ends (in line with professional guidelines).
- General enquiries and emails are usually deleted within a month unless you become a client.
After this time, all records are securely destroyed.
7. Sharing Your Information
We do not sell, rent, or trade your personal data.
Your information may be shared only with:
- Professional supervisors (anonymised).
- Administrative or technical service providers (such as website hosting or email platforms), where necessary for
- business operation and under GDPR-compliant contracts with restricted permissions so client information is not visible.
- Legal or safeguarding authorities, only when legally or ethically required.
8. Your Rights
Under the UK GDPR, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data (“right to be forgotten”).
- Withdraw consent where processing is based on consent.
- Request restriction or object to processing in certain circumstances.
- Request a copy of your data in a portable format.
To exercise your rights, please contact us at info@thehealingtraumatherapist.co.uk If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
9. Website and Cookies
Our website uses cookies to ensure it functions properly and to improve user experience. For detailed information about how we use cookies, please see our separate Cookies Policy.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or best practices. The latest version will always be available on this page, with the “Last updated” date shown above.
11. Contact
If you have any questions or concerns about how we handle your data, please contact:
Nikki Heaton Bennett
info@thehealingtraumatherapist.co.uk
4 Clifton Square, Lytham, FY8 5JP